Privacy Policy

Last updated: November 2025

At Soft Skin Lab, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://p1f78j-ap.myshopify.com/ or make a purchase from us.

By using our website, you consent to the practices described below.

🧭 1. Information We Collect

When you visit or make a purchase from Soft Skin Lab, we collect the following types of information:

🔹 Personal Information

  • Name

  • Email address

  • Billing and shipping address

  • Phone number

  • Payment information (securely processed via Shopify and payment providers)

  • Purchase history

🔹 Device Information

Automatically collected data through cookies or similar technologies:

  • IP address

  • Browser type

  • Time zone and location

  • Pages visited and interaction data

🔹 Cookies and Tracking

We use cookies to:

  • Remember your preferences

  • Enable secure checkout and cart functions

  • Analyze website performance and traffic

  • Improve your shopping experience

You can manage or disable cookies in your browser settings at any time.

🛍️ 2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Communicate with you about your order or support request

  • Improve our store and customer experience

  • Personalize content, offers, and ads

  • Prevent fraud and maintain security

  • Comply with legal obligations (e.g., tax and record-keeping)

We do not sell, rent, or trade your personal information.

🤝 3. Sharing Your Information

We may share your data only with trusted third-party partners to operate our business, such as:

Partner Purpose
Shopify eCommerce hosting and secure checkout
Payment Providers (e.g., Stripe, PayPal) Process payments securely
Shipping Carriers (e.g., USPS, DHL) Deliver your orders
Analytics Tools (e.g., Google Analytics) Improve user experience and site performance
Marketing Platforms (e.g., Klaviyo, Meta) Send promotional emails and display ads

All third parties comply with applicable privacy laws and use your information solely for their contracted purpose.

🔐 4. Data Retention

We keep your data only as long as necessary to fulfill the purposes outlined above:

  • Order information: retained for 7 years (for tax and accounting compliance)

  • Marketing data: retained until you unsubscribe or request deletion

You can request that we delete your personal data at any time by contacting privacy@softskinlab.com.

🌍 5. Your Privacy Rights

Depending on your location, you have certain rights regarding your data:

European Union (GDPR)

  • Access and request a copy of your data

  • Correct, update, or delete your data

  • Withdraw consent at any time

  • File a complaint with your local data protection authority

California (CCPA)

  • Request to know what data we collect and why

  • Ask us to delete your personal information

  • Opt-out of data sharing or sale (we do not sell data)

To exercise your rights, email privacy@softskinlab.com.

📬 6. Marketing & Communication

By subscribing to our newsletter or making a purchase, you may receive marketing emails.
You can unsubscribe anytime by clicking the “Unsubscribe” link in our emails or contacting us directly.

We’ll never send spam or share your email address without consent.

🧱 7. Data Security

We take your privacy seriously and use industry-standard security measures, including:

  • Secure Socket Layer (SSL) encryption

  • Shopify’s PCI-DSS compliant payment processing

  • Access control and encryption for sensitive data

However, no system is 100% secure. By using our website, you acknowledge the inherent risks of online communication.

🧒 8. Children’s Privacy

Our website is not intended for children under 16.
We do not knowingly collect personal information from minors.
If you believe your child has provided us with personal data, please contact us so we can delete it immediately.

🔁 9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes in our practices

  • New legal requirements

  • Updates to Shopify’s infrastructure

The latest version will always be available on this page, with the “Last Updated” date shown above.

📞 10. Contact Us

If you have any questions, concerns, or requests about this Privacy Policy, please contact us:

Soft Skin Lab
📧 privacy@softskinlab.com